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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Nicole Sanders

March 12, 2023

5  out of  5 rating by Nicole Sanders
"I had a wonderful experience with Kaitlyn, she extremely patient, knowledgeable and she’s very helpful . I highly recommend that you contact her to get all your insurance needs taken care of…"

Danielle Bowman

March 11, 2023

5  out of  5 rating by Danielle Bowman
"Kaitlyn was amazing while walking me through what everything means and answered all of my questions. I’m excited to be saving tons of money too!"

Don Hillman

February 22, 2023

5  out of  5 rating by Don Hillman
"I was a customer of Hartford through AARP for many years. NONE of those years, and at NO time did I ever make a claim be it for Auto or Homeowners. I was given the phone number to your agency from your current client, Don Drooker, and on our first phone conversation, Katelyn Ferris reminded me of the definition of Customer Service. Katelyn answered every question and provided me with an opportunity for me to receive coverage that increased protection on both policies with the end result being a savings to me of $1,200.00 for 2023 for both the Auto and Homeowners insurance. Katelyn was both professional and most competent with a genuine interest to not only see to my Insurance needs but to save me a substantial amount of money. Thank you Katelyn!!! Don Hillman"

jeff halverson

February 15, 2023

5  out of  5 rating by jeff halverson
"Awesome job..helped me save money combining all my vehicles. Good job Amanda"

Betty Li

February 13, 2023

5  out of  5 rating by Betty Li
"Jarrod was very helpful and made it easy to change my insurance to Lisa's office"

Benjamin larsen

February 7, 2023

5  out of  5 rating by Benjamin larsen
"Absolutely the best . Kaitlyn helped me with Everything. Kaitlyn made it a very pleasant experience. I can not say enough good things. Absolutly the best!"

Rana Imran

February 6, 2023

5  out of  5 rating by Rana Imran

Thomas Thornquist

February 3, 2023

5  out of  5 rating by Thomas Thornquist
"Awesome service! Amanda was super helpful"

Tyler Fahrenbruch

January 26, 2023

5  out of  5 rating by Tyler Fahrenbruch
"Laura was prompt, professional and courteous helping me out. Much appreciated."

Yvette Montijo

January 25, 2023

5  out of  5 rating by Yvette Montijo
"I have been working with Eddie on some policy changes and he is always willing to provide the best options and goes above and beyond to answer all your questions!!"

Rob Daiker

December 30, 2022

5  out of  5 rating by Rob Daiker
"OK I have to say no one likes anything to do with insurance. Every so many years I review what I am paying. It is a painful process to go through but boy am I glad I did. Kaitlyn F. was awesome. not only was she personable, but knowledgeable. I will be referring others to her. Here is the best part, I am paying less and have more coverage, it doesn't get any better. Rob D"

Kim Ranieri

December 24, 2022

5  out of  5 rating by Kim Ranieri
"Stopped at the Surprise AZ office and had the pleasure of working with Kaitlyn. She was so patient with me and explained everything. Received our temporary auto insurance cards. Stayed in touch after we left her office. Such a pleasure to work with great people."

Marcella Stansberry

November 5, 2022

5  out of  5 rating by Marcella Stansberry
"Eddie provided great service, answering all my questions regarding my most recent insurance needs. The following day I had another question and left a message and got a timely response."

Janessa Saffell

September 19, 2022

5  out of  5 rating by Janessa Saffell
"I recently spoke with Kyle Rogers to complete a state-to-state transfer and he was absolutely wonderful. He was extremely patient throughout the whole process and answered all of my questions. Can't recommend him enough. Best customer service experience I've had since moving to Arizona!"

Judi Cochran

August 5, 2022

5  out of  5 rating by Judi Cochran
"I couldn’t ask for a better agent Tabitha, or a more professional agent let alone making the experience a fun one also! Tabitha is an amazing person and so courteous and thoughtful. It took her a little while and she’d call to see how I was or did I need anything, then finally I did, now I’m insured and cut my vehicle ins. by about half! I thank God she kept calling me every now and then. Oh, and her calls never felt like she was bugging you, She is good, very very good! Best of luck to you Tabitha in your future!"

Donny Do52

April 21, 2022

5  out of  5 rating by Donny Do52
"Excellent service from Maria. Much appreciated as always"

Jeffrey Berg

April 8, 2022

5  out of  5 rating by Jeffrey Berg
"This place rocks. I work with insurance agencys almost daily. I have never encountered a more professional and nicer group of people. This is the place for anyone seeking old fashioned service. Just give them a call. You will not be disappointed."

Rahsaan D. Bartet

March 29, 2022

5  out of  5 rating by Rahsaan D. Bartet
"Decided to shop around for insurance companies after being with the same company for over a decade. Mariel made the process super smooth and easy. She definitely made me a lifelong customer!"

b kroy

March 26, 2022

5  out of  5 rating by b kroy
"Got me some car insurance...Thanks Mariel!"

Jeff Radan

March 20, 2022

5  out of  5 rating by Jeff Radan
"The most professional insurance agency I've ever engaged. Always prompt, courteous, responsive, spot-on, and understanding. I could not be more pleased and will continue to group all of my policies thru this agency (home, vehicles, etc.). Thank you Lisa Ross and specifically Svetlana! Great team - great service!"


March 15, 2022

5  out of  5 rating by Diane
"Recently I had a repair for our car taken care of by this State Farm office (my car had a war with the side of the garage …the car and I lost). All the agents I spoke with were professional, helpful, and made it easy to get the paperwork completed. I uploaded pictures to their website and did not even need to drive to any location or wait for an agent to inspect damages. Thanks so much for the terrific service. If you are looking for an insurance agency check out the Agent Lisa RO Ross office on W Bell Road in Surprise, AZ. I live 85 miles north of their office and always receive great service!"

George Dillon

March 2, 2022

5  out of  5 rating by George Dillon
"I reached out to the office searching for home and auto insurance quotes and Mariel Labet was amazing. She was able to send me quotes I requested incredibly fast, answered all my questions, and was great at following up and assisting me throughout the process. Would definitely recommend State Farm and Mariel to everyone."

Ellexus Garcia

February 28, 2022

5  out of  5 rating by Ellexus Garcia
"Jared was fantastic!! So helpful in helping me pay and save money today!! Truly helpful !"

Nancy Czyz

February 24, 2022

5  out of  5 rating by Nancy Czyz
"I was very happy with the service and friendliness of my agent Mariel Lebet. I was in and out of the office quickly so I could complete my car purchase."

Mason Barber

February 23, 2022

5  out of  5 rating by Mason Barber
"Awesome awesome awesome they took care of me very well and helped me with what I needed highly recommend"