Reviews
State Farm® Agent Lisa RO Ross
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Ed Rivera
October 30, 2026
"Amanda was awesome, made the process simple and easy to talk to. Will definetely recommend to my friends and family. Mahalo again."
"Thank you so much for the 5-star rating, Ed! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Lisa RO Ross "
Andres Rivera
October 28, 2026
"I had a thought about life insurance and Clarissa was the person to point me in the right direction towards the policy. while as Nuvia finalized everything was explained perfectly."
"Andres, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
Derek Schober
October 22, 2026
"Robin was extremely helpful and professional at the same time personable. She made me feel comfortable and confident with my home and auto policies. The process was smooth They beat my old policy with GEICO substantially.
Thank you Robin!"
"Thank you so much for your kind review, Derek! If you need insurance assistance, we are just an email or call away! - Lisa RO Ross, your State Farm Agent "
Carmela Arriola Rodas
October 22, 2026
"Shani su atencion exelente gracias por sus servicios"
"Thank you for the 5-star review, Carmela! We’re proud to serve the Surprise community and truly appreciate your support. "
Vitaliia Zhuravska
October 21, 2026
"Lana is amazing! She is very professional, helpful, and caring. She made the life insurance process easy to understand and was always ready to answer my questions. I highly recommend her to anyone looking for life insurance!"
"Wow, thank you for the 5-star review, Vitaliia! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Geoff H
October 5, 2026
"Lisa is very personable and tried to make sure that we had the appropriate coverage for home and auto. In addition, the rates are far less than we are currently paying."
"Thanks so much for the fantastic rating, Geoff! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
charles ciarametaro
September 24, 2026
"Jill was very helpful. I was in and out within one hour, she was friendly and helped lower my monthly payment."
"Thank you so much for the 5 stars, charles! We truly appreciate your feedback and are always happy to help whenever you need us. "
Gary & Terra Crews
September 21, 2026
"When I was comparing insurance companies we switched to State Farm in November of 2025. Robin Ostrowski became our agent. She was great then and today we spoke to her again and added another vehicle. Fast, efficient and great agent!"
"Gary and Terra, thank you for the fantastic review! We’re always here to support you with your insurance needs in Surprise. "
Gary R
September 11, 2026
"Insurance"
"Gary! Thank you for the awesome review!! it's customers like you that make the job so rewarding."
Mike hernandez
September 10, 2026
"Me gusto como me atendieron muy las señoritas shani y lana gracias"
"Wow, thank you for the 5-star review, Mike! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Teresa Munoz
September 10, 2026
"Me encanto la atencion que nos dieron Shania y lana"
"Thank you for the 5-star review, Teresa! We’re proud to serve the Surprise community and truly appreciate your support. "
Traci Ann Vopalensky
September 3, 2026
"Lana has been our agent for many years and has always been helpful with our needs, would recommend 100%!"
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Lisa RO Ross’s team. "
Johnny Rock
September 1, 2026
"Andy David deserves some props.
Cold called me and made the sale.
Excellent job!"
"Johnny, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Lisa RO Ross and Team "
gloria fayerweather
August 24, 2026
"I called State Farm for info on another quote I had received from State Farm. But it was from an agent in Colorado and with all the phone scams going on I thought I should check on it. She was so friendly and knowledgeable I ended up getting a State Farm auto policy with State Farm (better rate, better coverage and excellent customer service). Arianna should be acknowledged for her patience and expertise. She is definitely a 10 in my opinion. Great job, Arianna! Thank you!"
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Surprise to know you had such a great experience with us. "
Diana David
August 24, 2026
"I highly recommend Andy for all your insurance needs. He's very knowledgeable, kind, and efficient. I was provided amazing customer service. I'll definitely keep State Farm for all my insurance needs."
"Hi Diana, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Lisa RO Ross’s team. Please reach out to us if any questions come up! - Lisa RO Ross’s Insurance Team "
Vic
August 14, 2026
"I had such an amazing experience with this company! Robin was amazing and helped me with everything I needed! I got a great rate and switched immediately after being with my old insurance for over 5 years."
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Robert johnson
August 3, 2026
"Andy was easy and decent to work with"
"Robert, thank you for the amazing review! Our Surprise insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Lisa RO Ross, your State Farm Agent "
Jose Pulido
July 31, 2026
"Shani gave great customer service in the transferring process of insurance from California to Arizona"
"Jose, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Surprise. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Lisa RO Ross and Team "
Heric Tapia
July 23, 2026
"Jared was absolutely amazing got me through everything informing me through all their policy efficiently and effectively. I couldn’t be happier with the help I got today I recommend everyone to go through him for their insurance needs."
"Heric, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Cynthia Jackson
July 21, 2026
"Shani did a Awesome Job!!!"
Alicia Ibarra
July 18, 2026
"Jarrod had excellent customer service, he was so patient with me responding. Any other agent would have given up. He ensured I understood everything and walked me through the whole process over the phone."
"Thank you so much for your wonderful feedback of us here at Lisa RO Ross’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Lisa RO Ross’s Insurance Team "
Valerie Ellien
July 13, 2026
"Laura Anderson in the Surprise office has been extremely helpful in clarifying the myriad choices in billing and payments. She is patient, and clear in presenting options, and has been generous with her time in person, and on the phone..A pleasure to work with!!"
"We are grateful for your 5-star review, Valerie! Thanks for taking a moment to share your positive rating of State Farm Agent Lisa RO Ross’s Team here in Surprise . "
Philis D
July 11, 2026
"Andy was extremely knowledgeable and very helpful in discussing my insurance needs and preparing an excellent solution! Outstanding customer service. I highly recommend Andy for all insurance needs"
"Philis, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Lisa RO Ross’s Team—we are always here to help!"
Deb Logan
July 10, 2026
"I decided a few months ago i needed to revisit and review my auto and homeowner insurance policies. I wasn’t looking forward to potential high pressure and incomplete conversations. The stars aligned and I found Andy. He was patient, took his time and made sure I was comfortable with the details. Don’t hesitate to call him. No pressure whatsoever. He helped me lower my premium costs which is so important in today’s economy. Thanks, Andy!"
"We are grateful for your 5-star review, Deb! Thanks for taking a moment to share your positive rating of State Farm Agent Lisa RO Ross’s Team here in Surprise . "
Maria Mendoza
July 8, 2026
"Andy made it easy for me to switch my home and auto insurance with State Farm. We compared my existing coverage to what State Farm can offer and more and he was able to give me a lower price. He was patient in explaining everything and answering my questions. He was respectful and friendly."
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Lisa RO Ross’s Team. "