State Farm® Insurance Agent Lisa RO Ross
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gary R
February 4, 2026
"Insurance"
"Gary! Thank you for the awesome review!! it's customers like you that make the job so rewarding."
Robert Symonds
February 2, 2026
"It was a great experience from beginning to end. Highly recommend."
"Hey Robert, Thanks for choosing us and leaving such a great review! We're glad you had a great experience, and we look forward to continuing to exceed your expectations! We're here for you anytime!"
Valerie Marcellette
February 2, 2026
"Lana was great to work with! She made everything go through smoothly. Highly recommend her!"
"Thank you, Valerie, for the awesome feedback. It's great to know that we were able to provide you with the highest levels of service. We look forward to keeping up the great work! Hope you visit us again soon!"
Steven
January 31, 2026
"Just wanted to say thank you to Shahn and the staff at Lisa's office for always helping with my questions about my policy's. Its great to have someone to call that's knowledgeable about my policys."
"Thank you Steven for taking the time to leave us a 5-star review. We are always here to answer all your questions."
Aminata Bajinka
January 28, 2026
"Hayden did a great job servicing my account when I needed assistance and was very good about following up regarding my monthly bill. Professional, responsive, and easy to work with. Anytime I’ve needed help with my account, he’s been super helpful and efficient. You can tell he genuinely cares about doing a good job."
"Hi Aminata, we are grateful and appreciate the time you took to leave a 5-star review. We are glad that you enjoyed our service. We look forward to providing you with more great experiences in the near future. Thanks again and we look forward to seeing you again soon."
Glen Abrams
January 22, 2026
"I had another GREAT experience with Lisa RO Ross's office today. I had an extensive phone call with Svetlana (Lana) where she helped me set up autopay on several accounts and reviewed all my policies to assure I was getting the correct coverages. She was incredibly helpful and very pleasant to work with. Thanks, as always, to the entire State Farm team."
"Hello Glen, Thank you for the awesome feedback. It's feedback like yours that reminds us why we do what we do. We're glad you had a great experience with Svetlana and the Lisa Ross agency and we look forward to continuing to exceed your expectations! It was a pleasure to serve you."
William Burks, Jr.
January 19, 2026
"Exalt service and Robin was just the best and very helpful."
"Hi William, thanks so much for taking the time to share your positive experience! We hope to continue exceeding your expectations with great service. Please let us know what we can do for you in the future."
Rachel Ochoa
January 13, 2026
"Jared very friendly and helpful with my assistance…"
"Hey Rachel, We appreciate the time you took to give us such a great rating! We value your feedback and look forward to seeing you again soon! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! It was a pleasure to serve you."
michael smith
January 12, 2026
"I have dealt with Lisa Ross agency for 10 years or more for house insurance, car insurance and golf cart insurance I have found my experience really great for service and contacting by phone or email My current agent contact Svetlana Permiakova is especially attentive and responsive to my needs I would and I do positively recommend her and the agency to others"
"Greetings Michael, We're delighted to hear about your experience! We appreciate your recognition and will do our best to keep up the great work! We're glad you had a great experience with Svetlana Permiakova and we look forward to continuing to exceed your expectations! Hope you visit us again soon!"
Jose L Turrubiartes
January 2, 2026
"Shani was very helpful I am very glad and grateful with the way she helped me. Very nice person always smiling."
"Dear Jose, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! We look forward to serving you many more times in the future! Sincerely, Lisa Ross and team"
Steve Lemoine
December 31, 2025
"Our agent Robin was awesome! She took the time to explain everything & point out many options & savings we did not know about, which we did take advantage of. Everyone was extremely nice in the office."
"Hey Steve, Thank you for taking the time to share your experience. We truly appreciate your recommendation of Robin and will work hard to continue going above and beyond! Our goal will always be to provide the best experience, and we love knowing yours was no different. See you soon!"
Camila Portillo
December 31, 2025
"I had a great experience with this insurance company, especially working with Shani. She was professional, patient, and really took the time to explain all my options clearly. Shani made the entire process easy and stress free, and I felt confident that I was getting the best coverage for my needs. Her customer service was outstanding, and she was always quick to respond to questions. I highly recommend this company, and if you get the chance to work with Shani, you’ll be taken care of."
"Dear Camila, Thanks for the great review! We appreciate your recognition of Shani and the Lisa Ross team and will do our best to keep up the great work! We look forward to keeping up the great work! We're here for you anytime!"
Jonathan Reyes
December 31, 2025
"Clean and quiet office. Clarissa was great help with explaining my coverages and helping me save money on policies. Definitely recommending her to my family and friends. Her Spanish will be much appreciated."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Carlos Zarazua
December 17, 2025
"The experience with getting a quiet from State Farm was quick and easy. They saved me lots of money on my Vehicles and Home insurance. Kudos to Robin Ostrowski the Agent that helped me!"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Milz Chavez
December 17, 2025
"New to State Farm. Transition from old insurance was no problem. Hayden Ames who initially sent me a quote followed up with me when I needed and was very helpful all the way around. When I was ready to switch he was very helpful with all my questions. Thank you Hayden, and than you State Farm for helping and saving me $$. EC."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Roxy Baumgardner
December 15, 2025
"Svetlana Permiakova I've been using State farm for over 5 years. I am so impressed with my agent. Svetlana Permiakova! I've been little flaky and changed my policy a few times to adjust budget. I ended up with a great Full coverage I could afford. Never did she make me feel I was wasting her time. Even offered me life insurance. I am comfortable with knowing she has my back. And totally listened to my needs. No judgement. Thank you for all you did. Svetlana Permiakova Roxy B."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Tommy Nugen
December 9, 2025
"Absolutely Over the Top is Jarred! Top Tier Pro."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Chris White
December 4, 2025
"Lana helped me switch my Medigap coverage to State Farm from BCBS. Saved me $140 per month for identical coverage!!!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Tricia Deluna
November 30, 2025
"Everyone at this office are helpful and kind. I have had state farm insurance 43 years auto, rental and home and have had several claims over the years, we always felt we were dealt with fairly."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Crystal Servin
November 29, 2025
"Shani provided excellent customer service when describing my current policy and the change in coverage. She was very professional and knowledgable in customizing the coverage that is best suited for my needs. Shani answered all my questions and was happy to make the change. I will definitely be sending referrable."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Veronica Ryder
November 26, 2025
"Robin is so helpful and friendly. She made my experience super easy and I am very pleased with her customer service!! Love love love Robin!!"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Xavier Sotelo
November 21, 2025
"I'd like to give a huge shout out to Agent Mr. Shahn Crawford. I'm new to getting life insurance and was a bit scared to be honest. However shahn explains things with the upmost care and respect and makes things so much easier to understand. Adulting is hard as is, but having someone like shahn break things down in perfect detail definitely makes getting life insurance so much easier. I am currently working on getting auto and renters insurance with shahn on my side to help me better understand everything. Thank you again shahn."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Christine Adams
November 18, 2025
"Lana was so helpful and got me an excellent quote on my motorcycle insurance. She answered all my questions and helped me understand the bike and car policies and discounts. I definitely recommend Lana and will call her if I need help in the future!"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Ric Nelsen
November 18, 2025
"She was very friendly and was understanding regarding my hearing disability."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Michael Davis
November 8, 2025
"Went in to State Farm JUST to get a quote but came out with 3 new policies."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"