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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Heric Tapia

July 23, 2026

5  out of  5
rating by Heric Tapia
"Jared was absolutely amazing got me through everything informing me through all their policy efficiently and effectively. I couldn’t be happier with the help I got today I recommend everyone to go through him for their insurance needs."
We responded:
"Heric, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Cynthia Jackson

July 21, 2026

5  out of  5
rating by Cynthia Jackson
"Shani did a Awesome Job!!!"
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Alicia Ibarra

July 18, 2026

5  out of  5
rating by Alicia Ibarra
"Jarrod had excellent customer service, he was so patient with me responding. Any other agent would have given up. He ensured I understood everything and walked me through the whole process over the phone."
We responded:
"Thank you so much for your wonderful feedback of us here at Lisa RO Ross’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Lisa RO Ross’s Insurance Team "
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Valerie Ellien

July 13, 2026

5  out of  5
rating by Valerie Ellien
"Laura Anderson in the Surprise office has been extremely helpful in clarifying the myriad choices in billing and payments. She is patient, and clear in presenting options, and has been generous with her time in person, and on the phone..A pleasure to work with!!"
We responded:
"We are grateful for your 5-star review, Valerie! Thanks for taking a moment to share your positive rating of State Farm Agent Lisa RO Ross’s Team here in Surprise . "
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Philis D

July 11, 2026

5  out of  5
rating by Philis D
"Andy was extremely knowledgeable and very helpful in discussing my insurance needs and preparing an excellent solution! Outstanding customer service. I highly recommend Andy for all insurance needs"
We responded:
"Philis, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Lisa RO Ross’s Team—we are always here to help!"
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Deb Logan

July 10, 2026

5  out of  5
rating by Deb Logan
"I decided a few months ago i needed to revisit and review my auto and homeowner insurance policies. I wasn’t looking forward to potential high pressure and incomplete conversations. The stars aligned and I found Andy. He was patient, took his time and made sure I was comfortable with the details. Don’t hesitate to call him. No pressure whatsoever. He helped me lower my premium costs which is so important in today’s economy. Thanks, Andy!"
We responded:
"We are grateful for your 5-star review, Deb! Thanks for taking a moment to share your positive rating of State Farm Agent Lisa RO Ross’s Team here in Surprise . "
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Maria Mendoza

July 8, 2026

5  out of  5
rating by Maria Mendoza
"Andy made it easy for me to switch my home and auto insurance with State Farm. We compared my existing coverage to what State Farm can offer and more and he was able to give me a lower price. He was patient in explaining everything and answering my questions. He was respectful and friendly."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Lisa RO Ross’s Team. "
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Nathan Sandu

July 7, 2026

5  out of  5
rating by Nathan Sandu
"Hayden was extremely helpful and polite with me. He was able to answer each and every one of my questions in detail and explained everything to me. Very good experience!"
We responded:
"Thank you so much for the 5-stars, Nathan! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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jimes philips

July 1, 2026

5  out of  5
rating by jimes philips
"I enjoyed speaking with Jarrod, we reviewed my needs and he made great suggestions. I appreciated his time!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Lisa RO Ross’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Jennifer

June 25, 2026

5  out of  5
rating by Jennifer
"I had another insurance company for over 20 years and decided it was time to switch. I completed a quote online and Robin reached out to me. From the start she was helpful, sweet and answered all my questions. I am really glad I made the switch to this particular branch. Thank you!!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Lisa RO Ross’s Team here in Surprise . "
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Katheryn Hartman

June 12, 2026

5  out of  5
rating by Katheryn Hartman
"Jarrod saved me so much money by bundling!! Probably the best insurance experience I’ve ever had!! Thank you"
We responded:
"Katie, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Lisa RO Ross’s Team—we are always here to help!"
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Robert Thomas

June 9, 2026

5  out of  5
rating by Robert Thomas
"Thank you Robin for your personal/professional service. The Team is lucky to have you ... as am I. Look forward to working with you...if and/or when necessary. Take care, be safe."
We responded:
"Robert, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Lisa RO Ross’s Team here in our Surprise office. "
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Ana Quaranta

June 2, 2026

5  out of  5
rating by Ana Quaranta
"Lana did a great job updating my policy and personal articles. She was very efficient and knowledgeable with my questions!!!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Lisa RO Ross’s Team! We deeply appreciate your kind words here in Surprise . "
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Lori Drieling

May 27, 2026

5  out of  5
rating by Lori Drieling
"Hayden was incredibly helpful in getting me a much better rate on both my auto and home insurance through State Farm. He was professional, responsive, and made the whole process easy and stress-free. Highly recommend working with him!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Surprise to know that you had such a wonderful experience with us here on State Farm Agent Lisa RO Ross’s Team."
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Gabriela De La Paz

May 8, 2026

5  out of  5
rating by Gabriela De La Paz
"I wanted to take the time to thank Svetlana for helping me update my car insurance after I had to get a new car due to an accident. I was already overwhelmed after dealing with the aftermath of the accident and she made this final piece so seamless. She even made sure to look for all discounts that could be added which in this economy is greatly appreciated! :)"
We responded:
"Thank you for the 5-star review, Gabriela! Here on State Farm Agent Lisa RO Ross’s Team, we are proud to serve our community and appreciate your recognition. "
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Chris Davis

May 6, 2026

3  out of  5
rating by Chris Davis
"Very possibly I was spoiled by my previous agent whom I would still be with however, she retired and I was transferred to LisaRo State Farm, overall I have had no real issues however when I want to talk to someone about policies I feel I am not receiving the same quality service that I received from CIE Taylor's office in Mesa, AZ, not sure if it's simply the people and I haven't dropped in enough to get to know them or what but on the personal side of things and yes I feel my agent should be a friend that I can talk to about anything to do with my insurance needs and I do not feel that comfort when I contact and or contact the Buckeye office"
We responded:
"Chris, thanks for taking the time to review State Farm Agent Lisa RO Ross’s Team. We truly value the feedback you provided. Please reach out to us so we can discuss your experience. "
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Robert K

May 6, 2026

5  out of  5
rating by Robert K
"There was a miscommunication with my claim. I called Lisa's office and Shahn took immediate responsibility for assisting me. He didn't make excuses, he worked hard to get me the correct outcome. He represents State Farm extremely well and should be utilized to train new employees. If I ever have a problem with my coverage in the future, I will certainly ask for him."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Lisa RO Ross’s Team here in Surprise . "
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Vivien Untaru

May 6, 2026

5  out of  5
rating by Vivien Untaru
"Many thanks to Jared! Very patient guy and very very helpful 👍"
We responded:
"Thank you so much for the 5-stars, Vivien! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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tara barnard

May 5, 2026

5  out of  5
rating by tara barnard
"Very helpful and got to save some money! Thanks State Farm"
We responded:
"tara, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Lisa RO Ross’s Team—we are always here to help!"
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Dawn Andvik

May 2, 2026

5  out of  5
rating by Dawn Andvik
"Spoke with Hayden at 4:00pm on a Friday afternoon. He was very pleasant and extremely helpful in setting us up with Home owners and Auto insurance for our move to AZ next week. I will definitely refer others to this office."
We responded:
"Thank you for the amazing review, Dawn! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Christian Troyer

April 28, 2026

5  out of  5
rating by Christian Troyer
"Jarrod did an excellent job setting us up for car and home insurance and helping us understand just what everything meant and how to get everything set up."
We responded:
"Thanks so much for the fantastic rating, Christian! We are so glad you had a positive experience with us here on State Farm Agent Lisa RO Ross’s Team. If there is anything we can do for you in the future, just give us a shout! "
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X_Oregon blazin3

April 27, 2026

5  out of  5
rating by X_Oregon blazin3
"Jarrod Regnier was awesome!!! Took care of everything I needed and made the whole process super easy!!! Been with State Farm for over 20 years!!! They are the best!!!"
We responded:
"We appreciate your review, X_Oregon. We are so happy that you had such a wonderful experience with State Farm Agent Lisa RO Ross’s Team here in Surprise ! "
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Everest Gamez

April 23, 2026

5  out of  5
rating by Everest Gamez
"Hayden Ames helped me with significant savings very knowledgeable and patient."
We responded:
"Thanks so much for the amazing review, Everest! We really appreciate your support here in Surprise . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Maria De La Paz

April 21, 2026

5  out of  5
rating by Maria De La Paz
"Muy contenta con Shani, fui muy bien atendida. Gracias."
We responded:
"Agradecemos su reseña, Maria. Gracias por sus amables comentarios con respecto al equipo de Lisa RO Ross, agente de State Farm. "
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Serina

April 21, 2026

5  out of  5
rating by Serina
"Robin was extremely helpful is helping me with my insurance questions. I got a call back immediately after I submitted for a quote and the process to save money and transfer everything to state farm was a great experience. I am so glad I switched over. Thank you for your help Robin!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "