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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Betty Li

February 17, 2026

5  out of  5
rating by Betty Li
"Shani was very professional very knowledgeable took good care of me."
We responded:
"Thank you Betty for taking the time to write us a review. Your kind words mean so much to us. We are always glad to help!"
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Steven

January 31, 2026

5  out of  5
rating by Steven
"Just wanted to say thank you to Shahn and the staff at Lisa's office for always helping with my questions about my policy's. Its great to have someone to call that's knowledgeable about my policys."
We responded:
"Thank you Steven for taking the time to leave us a 5-star review. We are always here to answer all your questions."
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Arcadia Power Washing & Solar Panel Bird Prevention

January 30, 2026

5  out of  5
rating by Arcadia Power Washing & Solar Panel Bird Prevention
""We recently worked with Robin for our insurance needs, and the experience was exceptional. She is incredibly professional and stays remarkably up-to-date with industry changes. Her speed and efficiency made the entire process seamless. If you want someone who is truly on top of their game, I highly recommend Robin!""
We responded:
"I love to hear how great our service at Lisa Ross State Farm is and specifically Robin. We are always here to help."
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Aminata Bajinka

January 28, 2026

5  out of  5
rating by Aminata Bajinka
"Hayden did a great job servicing my account when I needed assistance and was very good about following up regarding my monthly bill. Professional, responsive, and easy to work with. Anytime I’ve needed help with my account, he’s been super helpful and efficient. You can tell he genuinely cares about doing a good job."
We responded:
"Hi Aminata, we are grateful and appreciate the time you took to leave a 5-star review. We are glad that you enjoyed our service. We look forward to providing you with more great experiences in the near future. Thanks again and we look forward to seeing you again soon."
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Lilly Afonso

January 27, 2026

5  out of  5
rating by Lilly Afonso
"I recently purchased a vehicle that I needed to insure with my then carrier GEICO. My premium went up more than doubled adding the vehicle. I called State Farm for a quote. Jarrod helped me save a ton of money from switching and helped me choose the right coverage that I needed it. His customer service and attention to detail was amazing. Thank you Jarrod!"
We responded:
"Thank you, Lilly, for the wonderful review. I am glad he was able to help you with your insurance. "
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Debbie Denes

January 20, 2026

5  out of  5
rating by Debbie Denes
"Jarrod was very helpful! Friendly"
We responded:
"Hi Debbie, we are grateful and appreciate the time you took to leave your review. It's feedback like yours that reminds us why we do what we do. Please reach out to us with any additional questions or comments! Thanks again and we look forward to seeing you again soon."
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Jose L Turrubiartes

January 2, 2026

5  out of  5
rating by Jose L Turrubiartes
"Shani was very helpful I am very glad and grateful with the way she helped me. Very nice person always smiling."
We responded:
"Dear Jose, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! We look forward to serving you many more times in the future! Sincerely, Lisa Ross and team"
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Steve Lemoine

December 31, 2025

5  out of  5
rating by Steve Lemoine
"Our agent Robin was awesome! She took the time to explain everything & point out many options & savings we did not know about, which we did take advantage of. Everyone was extremely nice in the office."
We responded:
"Hey Steve, Thank you for taking the time to share your experience. We truly appreciate your recommendation of Robin and will work hard to continue going above and beyond! Our goal will always be to provide the best experience, and we love knowing yours was no different. See you soon!"
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Camila Portillo

December 31, 2025

5  out of  5
rating by Camila Portillo
"I had a great experience with this insurance company, especially working with Shani. She was professional, patient, and really took the time to explain all my options clearly. Shani made the entire process easy and stress free, and I felt confident that I was getting the best coverage for my needs. Her customer service was outstanding, and she was always quick to respond to questions. I highly recommend this company, and if you get the chance to work with Shani, you’ll be taken care of."
We responded:
"Dear Camila, Thanks for the great review! We appreciate your recognition of Shani and the Lisa Ross team and will do our best to keep up the great work! We look forward to keeping up the great work! We're here for you anytime!"
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Jonathan Reyes

December 31, 2025

5  out of  5
rating by Jonathan Reyes
"Clean and quiet office. Clarissa was great help with explaining my coverages and helping me save money on policies. Definitely recommending her to my family and friends. Her Spanish will be much appreciated."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Carlos Zarazua

December 17, 2025

5  out of  5
rating by Carlos Zarazua
"The experience with getting a quiet from State Farm was quick and easy. They saved me lots of money on my Vehicles and Home insurance. Kudos to Robin Ostrowski the Agent that helped me!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Roxy Baumgardner

December 15, 2025

5  out of  5
rating by Roxy Baumgardner
"Svetlana Permiakova I've been using State farm for over 5 years. I am so impressed with my agent. Svetlana Permiakova! I've been little flaky and changed my policy a few times to adjust budget. I ended up with a great Full coverage I could afford. Never did she make me feel I was wasting her time. Even offered me life insurance. I am comfortable with knowing she has my back. And totally listened to my needs. No judgement. Thank you for all you did. Svetlana Permiakova Roxy B."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tommy Nugen

December 9, 2025

5  out of  5
rating by Tommy Nugen
"Absolutely Over the Top is Jarred! Top Tier Pro."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tricia Deluna

November 30, 2025

5  out of  5
rating by Tricia Deluna
"Everyone at this office are helpful and kind. I have had state farm insurance 43 years auto, rental and home and have had several claims over the years, we always felt we were dealt with fairly."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Crystal Servin

November 29, 2025

5  out of  5
rating by Crystal Servin
"Shani provided excellent customer service when describing my current policy and the change in coverage. She was very professional and knowledgable in customizing the coverage that is best suited for my needs. Shani answered all my questions and was happy to make the change. I will definitely be sending referrable."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Veronica Ryder

November 26, 2025

5  out of  5
rating by Veronica Ryder
"Robin is so helpful and friendly. She made my experience super easy and I am very pleased with her customer service!! Love love love Robin!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Xavier Sotelo

November 21, 2025

5  out of  5
rating by Xavier Sotelo
"I'd like to give a huge shout out to Agent Mr. Shahn Crawford. I'm new to getting life insurance and was a bit scared to be honest. However shahn explains things with the upmost care and respect and makes things so much easier to understand. Adulting is hard as is, but having someone like shahn break things down in perfect detail definitely makes getting life insurance so much easier. I am currently working on getting auto and renters insurance with shahn on my side to help me better understand everything. Thank you again shahn."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Christine Adams

November 18, 2025

5  out of  5
rating by Christine Adams
"Lana was so helpful and got me an excellent quote on my motorcycle insurance. She answered all my questions and helped me understand the bike and car policies and discounts. I definitely recommend Lana and will call her if I need help in the future!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ric Nelsen

November 18, 2025

5  out of  5
rating by Ric Nelsen
"She was very friendly and was understanding regarding my hearing disability."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Michael Davis

November 8, 2025

5  out of  5
rating by Michael Davis
"Went in to State Farm JUST to get a quote but came out with 3 new policies."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Theresa Crossno

November 3, 2025

5  out of  5
rating by Theresa Crossno
"I have been with this office for years but the level of service I have been receiving in the last year from Svetlana far exceeds any and all expectations. She is ALWAYS so attentive and handles any situation I through her way with excellence! Lana I would give you 10 stars if I could"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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hayward graymountain

November 1, 2025

5  out of  5
rating by hayward graymountain
"Agent Jared from State farm make things very simple and easy to understand about the auto policies that they held me out with is a better policy and I get to pay less then my old insurance company I'm very satisfied with the way it always helped and my coverage and everything thank you"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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JJ Hotzler

November 1, 2025

5  out of  5
rating by JJ Hotzler
"Lana did an outstanding job for us. She was patient and addressed all our concerns. She introduced us into programs to assist us. I definitely will recommend her"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Paul Felger

October 30, 2025

5  out of  5
rating by Paul Felger
"Robin was very knowledgeable and helpful. I saved a significant amount of money on my auto insurance. I used the savings to lock in my life insurance."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jissema Valenzuela

October 28, 2025

5  out of  5
rating by Jissema Valenzuela
"Shani, has been so helpful , made my car transfer from California to AZ super easy and smooth. Had such a great experience that she instantly made it feel that myself and my cars are in good hands. Explained everything made it easy to understand. Again Thank you"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."